I fugured since I bought from them in previous years with no issues, that the same would happen now. Refresh your home without breaking the bank! But customer service is the worse. Terrible shopping experience at Structube. Have been 3-4 years. https://www.structube.com/en/tish-walnu ... ?pid=24360, [Walmart] STAY AWAY! It’s actually the easiest way to get Structube discounts. Bought a dining table and 4 chairs. Our products are not intended for commercial nor industrial use. I realize Covid is resulting in many delays and in the big picture it isn't a big deal that I had to wait so long for my home office furniture. Some exceptions apply. But not quite remarkable either. Returns are subject to a $69 return-shipping fee. Badddd. They could not have cared less about keeping us waiting, in the dark. We sat on the sofa in store and it was comfortable, the size is perfect for the space we plan to put it, and it's only $1000. You'll then receive the latest news about new arrivals, alerts for upcoming sales, and members-only promotions that you won't see anywhere else. They keep blaming Covid and the Montreal port strike for their supply chain issues, but its clearly a lack of proper management. Unfortunately, Structube only calls you the day before the delivery with a non-negotiable 4 hour window the day before at 3 pm. You simply need to enter these Structube discount codes prior to checkout. Grab these last-chance items while stocks last! Ordered couch in September in store from a nice rep who gave us a delivery date of Oct. 30. Structube customer service was so… Structube customer service was so disappointed, when i purchase this couch, first of all, delivery took forever and it was so unorganized! For postal codes located outside of the free delivery zone, additional shipping fees will apply. Please note that, by changing locations, your shopping cart will be emptied automatically. Check out wide selection furniture including Structube chairs, sofas, beds and more starting as low as $49. I will be happy to take credits if Structube can manufacture furniture with good quality but all the products are so filmsy and can easily break. Even for canceling, they expect people to come in person. I bought a cabinet and some glassware. Products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee. Our in-home delivery service is offered for purchases made in-store and online. Terms and conditions. Not worth the hassle. Almost all beds are out of stock. It shifted all the time. We publish all reviews that follow our review guidelines.We have a few simple rules to ensure that product reviews are useful, informative, and safe. For postal codes located outside of the free delivery zone, additional shipping fees will apply, so make sure you look here first for any discount codes to save at checkout. At 7 nights, this sleep trial is considerably shorter than most mattress-in-a-box companies. (Terms of Use, Privacy Policy, Manage Consent Do Not Sell My Data). Please visit your nearest  store location within 7 days of delivery with your invoice and a sales associate will gladly assist you. JavaScript seems to be disabled in your browser. © Copyright 2020 Upfeat Media Inc. All rights reserved. I have called several times and always face indefinite hold times. We bought four dining chairs two years ago. Poor management/ logistics. Incredibly unprofessional. They suggested I buy a different bed as they had problems with that bed. Update: They tried to charge us $70 for the delivery fee after guaranteeing that it would be free. I just recently discovered Structube, after reading an article describing it as the "Upper Class IKEA", and when looking at their website's Return policy I saw that they do not charge a a fee their items to be picked up. © 2020 Trustpilot, Inc. All rights reserved. Very difficult to assemble. Aged 18 and above Well made. Really disappointed. My saga with Structube continues...my fishy smelling bed was finally picked up and I was refunded. We don't have little kids that jump over them, we are mainly 2 adults and 2 teens, so how the sofa started to be like this that now we can barely sit on itWe think is important to make the company realized whatever quality control they are performing is not good, is a bad image for them and we are really dissapointed.We would like for you to file a claim for this purchase and please keep us updated on the status of it. Shoppers Drug Mart Bonus Points Redemption Event Nov. 27, [Lenovo Canada] I have bought from Structube a few times over the years. We publish all reviews that follow our review guidelines.We have a few simple rules to ensure that product reviews are useful, informative, and safe. No problems. Join the conversation with thousands of savvy shoppers in Canada’s largest online forum. Frame is still in good condition. © Structube, 1999-2020. I might spend my Christmas sitting on the floor thanks to Structube. Guess what??? Only the latest review will count in the company's TrustScore. With a two percent annual fee, you would accumulate $31,329.84, a 45.45 percent reduction. It seems to me that I should have read all the reviews before purchasing anything from this company. This guarantee does not cover consequential or incidental damage. This site uses affiliate links and we may receive a small commission when you click through and buy from select stores. customer service (company needs to invest in customer service). Our products are not intended for commercial nor industrial use. JavaScript seems to be disabled in your browser. This warranty does not, in any way, supersede the rights given to you by law. Each time I was promised that someone would call me back. Please do not use Structube- Canada deserves a better company! Asked for a monetary compensation as I am willing to keep it, and do not want to go through the hassle of exchanging again, got refused. Very disappointed with Structube… Very disappointed with Structube service. If you’re not satisfied with an item, you can return it within 7 days for a full refund. This guarantee does not cover consequential or incidental damage. Return Exchange Contact us English. Please contact your nearest store location within 7 days of delivery or pick-up to arrange a return or exchange for in-store purchases. It's been this way since Q changed to $3.00 shipping (which is a joke too) a couple of years ago. I bought a couch on September 21. The way their return policy is written is seems as though any return, even if I have something delivered, and then change my mind. There is a standard shipping fee for home delivery, and Structube customers can expect their new mattress to be delivered within 1 to 2 weeks pending availability. Sent an email to the director Joel Briere and of course no response. Can anyone comment on sofa quality over time? They keep responding with the direction that I need to call them. Don't know the specifics but he enjoyed it no hassle, Bought a sofa and glass coffee table a couple yrs ago.