����2,��:'�qO8����Ā�������L��r30��4(��LFCFgVG��L�L�LuL���1&053�pj This is a really great activity, either for a Listening exercise or for going down the Assumptions route. It can also work really well when your course involves an element of problem solving, as nothing about the exercise says that your participants need to stay in the training room. For example: "The king was an old man who could no longer walk." We were then able to list examples of the ‘best’ questions to ask in different scenarios. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. Time:This exercise will take about 10 minutes to complete. Group Size:This module is suitable for use with groups of up to 15 participants. Not much preparation needed yet so effective. You'll Need:• A length of rope. Reading a story to a group is fun and people make assumptions on what they have heard which means they learn a lot from the activity. (influencing) Notes:We’d like to thank Mick Duncan of CWT-Chamber Training for contributing the idea for this exercise. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. In total, allowing for discussion, we recommend allowing about 20 minutes for completion. (Pro members can download the audio recording as a MP3 file.). (We've provided some. What a lovely exercise. In total, allowing for discussion, we recommend allowing 25 minutes for completion. Notes:This icebreaker is based on an idea contributed by Kim Davies. Goldilocks is by far my favourite listening activity. %%EOF The delegates appreciated the story and questions and quickly learnt through the course about the assumptions they had made and as a result, were easily able to relate this to how they communicate with customers and colleagues. I work for a small voluntary sector organisation with 5 full time and 2 part time staff. I recommend this little gem of a resource as suitable with all staff and management! Simple to use yet so effective. This can be used in any situation to introduce participants, but is particularly useful where you want to focus on networking or communication skills. It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. You'll Need:• A copy of the handout for each participant and a roll of Sellotape for each team.• A small prize is optional. His comment was - guess I wasn't really listening! You'll Need:• A whistle or bell (optional) to let the group know when to stop.• A selection of small prizes. There were some real light bulb moments for delegates with this. When it came time to read the story of Goldilocks it at first raised a few smurks and frowns, however it went down well. Notes:This exercise will take longer the larger the group. If you are a member of Glasstap you can submit one using the contact us screen. I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. Aims:• To encourage participants to share information about each other.• To test participant's listening and recall skills.• To briefly explore barriers to listening. Notes:If using this exercise with very large groups it will take longer to run. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation.